Publications

Annual Reports

• 2023-2024 PDF (11.2 MB)
• 2022-2023 PDF (10.0 MB)
• 2021-2022 PDF (4.2 MB)
• 2020-2021 PDF (3.0 MB)
• 2019-2020 PDF (4.0 MB)
• 2018-2019 PDF (2.3 MB)
• 2017-2018 PDF (2.2 MB)
• 2016-2017 PDF (9.8 MB)
• 2015-2016 PDF (2.0 MB)
• 2014-2015 PDF (2.1 MB)
• 2013-2014 PDF (2.5 MB)
• 2012-2013 PDF (6.1 MB)
• 2011-2012 PDF (19.8 MB)
• 2010-2011 PDF (11.8 MB)
• 2009-2010 PDF (729.7 KB)
• 2008-2009 PDF (4.1 MB)
• 2007-2008 PDF (3.6 MB)
• 2006-2007 PDF (1.5 MB)
• 2005-2006 PDF (203.7 KB)

Australian Consumer Law

ACL guides were developed by national, state and territory consumer protection agencies, aim to help businesses clarify their rights and obligations when problems arise.

The ACL is Australia’s national consumer law, which replaced previous consumer protection laws in the Commonwealth, states and territories in 2011. It applies at the Commonwealth level and in each state and territory.

The guides cover key aspects of the law such as refunds and sales practices, focusing on issues where:

• industry bodies have asked for more detailed guidance for business
• consumers frequently report problems to national, state and territory consumer protection agencies.

Business Tenancies

• A Guide for Landlords PDF (858.9 KB)
• A Guide for Professionals PDF (369.1 KB)
• A Guide for Tenants PDF (1.0 MB)

Consumer Affairs

• Avoiding unfair business practices : a guide for consumers PDF (364.6 KB)
• Buying a mobile phone PDF (227.0 KB)
• Buying a second-hand car PDF (178.2 KB)
• Buy Now Pay Later PDF (386.0 KB)
• Consumer guarantees : a guide for consumers PDF (394.8 KB)
• Dispute with a business? A consumer guide to finding help PDF (583.8 KB)
• Chargeback PDF (245.7 KB)
• Contracts PDF (221.1 KB)
• How to identify a fake website PDF (480.4 KB)
• Interest Free Loans PDF (525.9 KB)
• Little Black Book of Scams PDF (3.8 MB)
• Protect yourself PDF (568.9 KB)
• Protect your money PDF (890.5 KB)
• Protect your phone PDF (885.2 KB)
• Protect your computer PDF (891.4 KB)
• Protect your identity PDF (888.3 KB)
• Sales practices : a guide for consumers PDF (737.7 KB)

ACL Guides

1. Consumer Guarantees PDF (595.7 KB)
2. Sales Practices PDF (527.9 KB)
3. Avoiding Unfair Business Practices PDF (492.1 KB)
4. Unfair Contract Terms PDF (491.2 KB)
5. Motor Vehicles Sales and Repairs PDF (1.5 MB)
6. Electrical and Whitegoods PDF (650.2 KB)
7. Personal Services PDF (366.8 KB)
8. Rental Cars PDF (570.4 KB)
9. Travel and Accommodation PDF (558.3 KB)
10. Consumer Product Safety PDF (468.2 KB)

'The Consumer' Magazine

2013

• Issue 01 PDF (787.2 KB)

2012

• Issue 01 PDF (761.3 KB)
• Issue 02 PDF (1.8 MB)
• Issue 03 PDF (855.4 KB)

2011

• Issue 01 PDF (1006.6 KB)

2010

• Issue 01 PDF (628.0 KB)
• Issue 02 PDF (2.5 MB)
• Issue 03 PDF (1.0 MB)

2009

• Issue 01 PDF (774.9 KB)
• Issue 02 PDF (860.0 KB)

2008

• Issue 01 PDF (1.1 MB)
• Issue 02 PDF (782.5 KB)
• Issue 03 PDF (757.8 KB)

Policies

• Compliance and Enforcement PDF (317.2 KB)

Posters

• General scam poster 1 PDF (2.1 MB)
• General scam poster 2 PDF (4.5 MB)
• Romance scam poster PDF (3.7 MB)

Product Safety

The Australian Competition and Consumer Commission administer and is the regulator for product safety in the Nothern Territory. Visit their website at www.productsafety.gov.au

Renting in the Northern Territory

• Guide to Renting in the NT
• Information for Rental Applications PDF (367.4 KB)
• Moving Out of Home PDF (290.8 KB)
• Repairs & Maintenance of Rental Properties PDF (250.4 KB)
• Renting Bidding PDF (195.6 KB)
• Share Houses PDF (198.7 KB)

Many of these documents are in PDF format. Download free Adobe Acrobat Reader here