Annual Reports

Australian Consumer Law

ACL guides were developed by national, state and territory consumer protection agencies, aim to help businesses clarify their rights and obligations when problems arise.

The ACL is Australia’s national consumer law, which replaced previous consumer protection laws in the Commonwealth, states and territories in 2011. It applies at the Commonwealth level and in each state and territory.

The guides cover key aspects of the law such as refunds and sales practices, focusing on issues where:

  • industry bodies have asked for more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.


  1. Consumer Guarantees PDF (573.1 KB)
  2. Sales Practices PDF (527.9 KB)
  3. Avoiding Unfair Business Practices PDF (492.1 KB)
  4. Unfair Contract Terms PDF (491.2 KB)
  5. Motor Vehicles Sales and Repairs PDF (1.5 MB)
  6. Electrical and Whitegoods PDF (650.2 KB)
  7. Personal Services PDF (366.8 KB)
  8. Rental Cars PDF (570.4 KB)
  9. Travel and Accommodation PDF (558.3 KB)
  10. Consumer Product Safety PDF (468.2 KB)

Business Tenancies

Consumer Affairs

Fact Sheets









Product Safety

The Australian Competition and Consumer Commission administer and is the regulator for product safety in the Nothern Territory. Visit their website at

Residential Tenancies

Many of these documents are in PDF format. Download free Adobe Acrobat Reader here