Australian consumer law

The Australian Consumer Law commenced 1 January 2011, please visit the Australian Consumer Law (ACL) website for further information.

For the first time, Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.

The Australian Consumer Law is administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.

Resources

Brochures & Publications

Training

Consumer Guarantees Training videos.

Small Business education program

Guides

Australia's consumer protection agencies have developed a series of guides for the law to help businesses and their staff understand their legal obligations.

Legislation

Competition and Consumer Act 2010 - Schedule 2 (Australian Consumer Law).

Phone Application

The free ACCC Shopper app provides useful information about your consumer rights and includes tools to set reminders and keep copies of receipts.

Apple App Store

Google Play


Last Updated:
07 Feb 2024

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