Australian consumer law

The Australian Consumer Law commenced 1 January 2011, please visit the Australian Consumer Law (ACL) website for further information.

For the first time, Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.

The Australian Consumer Law is administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.




Consumer Guarantees Training videos.


Australia's consumer protection agencies have developed guides for the new law to help businesses understand their legal obligations.


Competition and Consumer Act 2010 - Schedule 2 (Australian Consumer Law).


Phone Application

The free MyShopRights iPhone App is available on Android and iPhones. MyShopRights provides instant advice on your refund, warranty and lay-by rights.


An A3 size coloured poster. Contact us for printed copies.


A range of other resources such as fact sheets.

Last Updated:
30 Jan 2020

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