Australian consumer law
The Australian Consumer Law commenced 1 January 2011, please visit the Australian Consumer Law (ACL) website for further information.
For the first time, Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.
The Australian Consumer Law is administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.
Resources
Brochures & Publications
- Consumer Vulnerability PDF (1.0 MB)
- Avoiding Unfair Business Practices PDF (364.6 KB)
- Consumer Guarantees PDF (394.8 KB)
- Dispute With a Business PDF (583.8 KB)
- Other resources
Training
Consumer Guarantees Training videos.
Small Business education program
Guides
Australia's consumer protection agencies have developed a series of guides for the law to help businesses and their staff understand their legal obligations.
Legislation
Competition and Consumer Act 2010 - Schedule 2 (Australian Consumer Law).
Phone Application
The free ACCC Shopper app provides useful information about your consumer rights and includes tools to set reminders and keep copies of receipts.
For goods and services purchased on or before 31 December 2010, your consumer rights are still protected by the previous laws - the Commonwealth Trade Practices Act 1974 and the Consumer Affairs and Fair Trading Act.