About us

Northern Territory (NT) Consumer Affairs is an independent office within the Department of the Attorney-General and Justice. We aim to promote and regulate responsible business conduct through administration of a regulatory system that protects consumer interests.

Our main functions are associated with consumer protection within the purchase of goods and services, residential tenancies and residential building disputes.

Customer service charter

The Northern Territory Consumer Affairs customer service charter is our commitment to delivering high-quality customer service to all Territorians. It outlines our role, our commitment to you and how you can help us provide and improve our services.

Get the customer service charter PDF (152.6 KB).

Customer service standards

Our customer service standards outline how you can access the services provided by Northern Territory Consumer Affairs and what you can expect from us when making inquiries, submitting applications and otherwise engaging with our office.

Get the customer service standards PDF (924.6 KB).

Regulatory practice framework

Our regulatory practice framework comprehensively explains how Northern Territory Consumer Affairs contributes to the Department of the Attorney-General and Justice’s vision and purpose, and outlines how we deliver our regulatory functions.

Get the regulatory practice framework PDF (1.5 MB).

Unreasonable client conduct policy

This policy details the client behaviours we recognise as unreasonable and how we will manage such behaviours to ensure a safe working environment for our staff and efficient use of our services.

Get the unreasonable client conduct policy PDF (1.1 MB).