Australian consumer law
The Australian Consumer Law commenced 1 January 2011, please visit the Australian Consumer Law (ACL) website for further information.
For the first time, Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.
The Australian Consumer Law is administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.
- Avoiding Unfair Business Practices (492.1 kb)
- Consumer Guarantees (573.1 kb)
- Dispute With a Business (270.1 kb)
- Sales Practice (256.5 kb)
- Consumer Guarantees training videos
Australia's consumer protection agencies have developed guides (link to 'for businesses ACL Guides') for the new law to help businesses understand their legal obligations.
- Competition and Consumer Act 2010 - Schedule 2 (Australian Consumer Law)
- Information updates 1 (81.1 kb)
- Information updates 2 (78.9 kb)
- Information updates 3
- Information updates 4 (73.1 kb)
The free MyShopRights iPhone App is available on Android and iPhones. MyShopRights provides instant advice on your refund, warranty and lay-by rights.
An A3 size coloured poster. Contact us for printed copies.
A range of other resources (link to 'for businesses ACL Guides') such as fact sheets.
For goods and services purchased on or before 31 December 2010, your consumer rights are still protected by the previous laws - the Commonwealth Trade Practices Act 1974 and the
Consumer Affairs and Fair Trading Act 1990.