Australian consumer law
The Australian Consumer Law is a national law that applies to all States and Territories of Australia. Australian consumers have the same protections and expectations about business conduct wherever they are in Australia. Similarly, businesses have the same obligations and responsibilities wherever they operate in Australia.These protections, expectations, obligations and responsibilities apply to all transactions, online or in a physical store.
The Australian Consumer Law is administered and enforced jointly by the ACCC and the State and Territory consumer protection agencies, with the involvement of ASIC on relevant financial matters.
Resources
Publications
- Avoiding Unfair Business Practices PDF (492.1 KB)
- Consumer Guarantees PDF (573.1 KB)
- Dispute With a Business PDF (583.8 KB)
- Sales Practices PDF (737.7 KB)
- For goods and services purchased on or before 31 December 2010, your consumer rights are still protected by the previous laws - the Commonwealth Trade Practices Act 1974 and the
Consumer Affairs and Fair Trading Act 1990 - Changes to consumer guarantees PDF (751.9 KB).
DVD/Videos
- Consumer Guarantees training videos
Guides
Australia's consumer protection agencies have developed guides to help businesses and their staff to understand their legal obligations.
Legislation
- Competition and Consumer Act 2010 - Schedule 2 (Australian Consumer Law)