ACL guides

A customer comes into your dealership and tells you: “I bought a car from you and got a fault repaired by another business. Can you reimburse me for the cost?”

Another calls your office, saying “You repaired my gearbox last month, but it’s still making a terrible grinding noise!”

Do either of these scenarios sound familiar?

These guides, developed by national, state and territory consumer protection agencies, aim to help businesses like yours clarify their rights and obligations when problems like these arise.

The ACL is Australia’s national consumer law, which replaced previous consumer protection laws in the Commonwealth, states and territories in 2011. It applies at the Commonwealth level and in each state and territory.

The guides cover key aspects of the law such as refunds and sales practices, focusing on issues where:

  • industry bodies have asked for more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.


Consumer Guarantees PDF (573.1 KB)

Sales Practices PDF (527.9 KB)

Avoiding Unfair Business Practices PDF (492.1 KB)

Compliance and Enforcement Guide PDF (448.6 KB)

Unfair Contract Terms PDF (491.2 KB)

Motor Vehicles Sales and Repairs PDF (1.5 MB)

Electrical and Whitegoods PDF (650.2 KB)

Personal Services PDF (366.8 KB)

Rental Cars PDF (570.4 KB)

Travel and Accommodation PDF (558.3 KB)

Consumer product safety PDF (468.2 KB)

Guide to Competition and Consumer Law for Businesses selling to and supplying consumers with disability PDF (569.1 KB)

Preventing unfair terms in window and floor covering agreements PDF (595.3 KB)

Guide for fundraising, and other activities of charities, not-for-profit and fundraisers PDF (377.6 KB)

Last Updated:
06 Jun 2019

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