Complaints and disputes
If you have a problem with a business, Fair Trading officers may be able to help resolve it through conciliation.
You can find advice, forms and sample letters below to help you resolve the issue.
If you are unsuccessful in resolving the problem with the business, you can submit a consumer conciliation request.
Documents and forms
Read the forms carefully before you start. This will help you understand if Consumer Affairs can assist.
Make sure you include all the requested information so we can process your application.
Forms and templates
- Consumer conciliation request
- Sample letters:
Factsheets and guidelines
- Consumer complaints and disputes PDF (323.7 KB)
- Dispute with business? A consumer guide to finding help PDF (583.8 KB)
- Compliance and enforcement PDF (333.4 KB)
- Repair, replace, refund pamphlet PDF (544.3 KB)
Legislation
Contact details for help with your dispute
For help with your dispute, your first point of contact should be Consumer Affairs, who administer the Australian Consumer Law in the NT.
Some specific consumer issues are the responsibility of other agencies. Consumer Affairs can refer you to the agencies, also listed below.
Contact NT Consumer Affairs.
National consumer protection agencies
| Who | Details | Phone | Web |
|---|---|---|---|
| Australian Competition and Consumer Commission (ACCC) | The ACCC looks after competition, fair trading and consumer protection across Australia. They can give you information about your consumer rights and may investigate complaints if those rights are breached. | 1300 302 502 | www.accc.gov.au |
Australian Securities and Investments Commission (ASIC) | ASIC deals with complaints relating to a financial product or service, such as banking, investment, credit or insurance. | 1300 300 630 | www.asic.gov.au |
Other contacts
| Type of dispute | Who | Phone | Web |
|---|---|---|---|
| Superannuation, investments and financial advice, banking, credit and insurance. | Australian Financial Complaints Authority | 1800 931 678 | afca.org.au |
| Food businesses and food safety. | Environmental Health - Department of Health | 08 8922 7377 | health.nt.gov.au/professionals/environmental-health |
| Health services | Health and Community Services Complaints Commission | 1800 004 474 | hcscc.nt.gov.au |
| Internet and telecommunications | Telecommunications Industry Ombudsman | 1800 062 058 | tio.com.au |
| Postal services | Postal Industry Ombudsman | 1300 362 072 | ombudsman.gov.au/complaints/postal-industry-complaints |
| Power and Water | NT Ombudsman | 1800 806 380 | ombudsman.nt.gov.au/ |
| Privacy | Office of the Australian Information Commissioner | 1300 363 992 | oaic.gov.au |
| Product safety | Australian Competition and Consumer Commission | 1300 302 502 | productsafety.gov.au |
| Property Agents Licensing | Department of Trade, Business and Asian Relations | 1800 193 111 | |
| Scams | SCAMwatch | 1300 795 995 | scamwatch.gov.au |
| Telemarketing | The Do Not Call Register | 1300 792 958 | donotcall.gov.au |
| Legal advice for residential tenancies. (Consumer Affairs can help with general enquiries) | Tenants' Advice Service | 08 8982 1111 | dcls.org.au |
| Weights and measures | National Measurement Institute | 1300 686 664 | measurement.gov.au |