Complaints and disputes

Where disputes arise in the relationship between traders and consumers, Fair Trading officers can often assist in resolving the dispute by providing a conciliation service.

The Factsheets, Forms and letters below provide some important advice on resolving disputes and samples for you to use.

If after reviewing the information you wish to proceed to make a formal complaint to Consumer Affairs select the 'Consumer Conciliation Request' below.

IMPORTANT: Please read carefully the information provided on the form before completing the form as it may determine whether Consumer Affairs is able to assist. Please ensure you provide all the requested information so that we can action  the complaint.

Other Avenues for Complaints

Some specific consumer issues are the responsibility of a particular agency. NT Consumer Affairs will be able to refer your enquiry to these agencies if it is clear that your enquiry is a matter for them.

National Consumer Protection Agencies

Australian Competition and Consumer Commission (ACCC)

The ACCC has national responsibilities for competition, fair trading and consumer protection. The ACCC can provide information about your consumer rights and can investigate complaints about breaches of these rights. Ph: 1300 302 502 or  www.accc.gov.au.

Australian Securities and Investments Commission (ASIC)

ASIC deals with complaints relating to a financial product or service, such as banking, investment, credit or insurance. 1300 300 630 or www.asic.gov.au.

Other Organisations

Financial Services - Banking, Credit and Insurance

Australian Financial Complaints Authority (AFCA)
1800 931 678
www.afca.org.au

You can get free and independent dispute resolution for financial complaints.

Food Labelling

Food Standards Australia New Zealand
www.foodstandards.gov.au

Food Safety

Environmental Health
1800 095 646

Health Services

Health & Community Services Complaints Commission
1800 004 474
www.hcscc.nt.gov.au

Internet and Telecommunications

Telecommunications Industry Ombudsman
1800 062 058
www.tio.com.au

Postal Services

Commonwealth Ombudsman
1300 362 072
www.ombudsman.gov.au

Power and Water

Northern Territory Ombudsman
1800 806 380
www.ombudsman.nt.gov.au

Privacy

Northern Territory Office of the Information Commissioner
1800 005 610 / 8999 1500
https://infocomm.nt.gov.au/

Office of the Australian Information Commissioner
1300 363 992
www.oaic.gov.au

Product Safety

Australian Competition and Consumer Commission (ACCC)
1300 302 502
www.productsafety.gov.au

Property Agents Licensing

Occupational Licensing & Associations
1800 193 111
www.territorybusinesscentre.nt.gov.au

Scams

Anti-Scam Centre
www.accc.gov.au/national-anti-scam-centre

Australian Cyber Security Centre (ACSC)
www.cyber.gov.au

Scamwatch

www.scamwatch.gov.au

Telemarketing

Australian Communications and Media Authority (Do Not Call Register)
1300 792 958
www.donotcall.gov.au

Tenancy (legal)

Darwin Community Legal Services (Tenants’ Advice Service)
1800 812 953
www.dcls.org.au

Weights and Measures

National Measurement Institute
1300 686 664
www.industry.gov.au/national-measurement-institute


Last Updated:
03 Nov 2023

Is there anything wrong with this page?