Unsolicited trading (door-to-door and telemarketing)

While it is now less common for sales people to physically go from door to door selling goods and services, selling by telephone has become a common experience for consumers.

These forms of unsolicited trading are covered by part 3-2 of the Australian Consumer Law.

The following fact sheets provide tips and advice on your rights when considering dealing with door to door traders or telemarketers.

If you wish to exercise your right to cancel an unsolicited consumer agreement, print the attached ‘Cancellation Notice’ and forward the completed form to the trader. Don't forget to keep a copy in a safe place.

Last Updated:
04 Jun 2019

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