New advice about the LG ESS Battery Recall
Energy Storage System (ESS) Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. It is important that all Territorians check their home batteries to see if their system uses one of the batteries under recall.
If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have already occurred and caused damage to property.
What should consumers do?
Visit https://lgessbattery.com/au and follow the instructions to find out if your battery is affected by the recall. If you need help, immediately contact LG Energy Solution Australia (LGESAU) by phone on 1300 677 273 or by email to productau@lgensol.com.
If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice.
Consumers are now being offered refund and removal of affected batteries as an alternative to replacement. Consumers are also being offered compensation for financial losses from higher electricity bills due to switched off or charge reduced batteries.
There is new information on the models affected and on the non-LG branded systems in which the S/A Gen2 batteries may have been installed.
We urge Territorians to check their systems and see if the recall affects you. More information is available on the Product Safety Australia's website.
