With the weather warming up - don't lose your cool!
If you are having a problem with goods or services you have purchased, the first thing to remember is to stay calm.
It can be stressful and inconvenient when things are not working out how you want. We have all experienced this at times. By remaining calm you may avoid further delays in getting a resolution if you treat the people or the business you are dealing with in a respectful manner.
Communicating the issues you are having is the first step in seeking help. We all have family and friends who work in businesses in the NT, and it is a good reminder to treat people how you would like to be treated. If you are feeling upset, maybe put something in writing (a letter or email), and stick to the facts.
If you don’t understand your rights call NT Consumer Affairs for help on 1800 019 319.