What if the mobile phone is stolen?

If your phone is lost or stolen, notify your network carrier AND the police immediately.

If the phone is not a pre-paid, you could find yourself paying a lot of money for unauthorised calls made from your phone in a very short period of time, so it is important to act fast.

Your service provider will ask you for your IMEI serial number, they will then be able to block your handset so even if the thief changes the SIM card, your phone will be totally useless.

(Press *#06# to find out your phone's unique International Mobile Equipment Identity number).

If you use security features like PIN numbers and code locks your mobile is more likely to be recovered in the event of theft, and you are less likely to have to pay for calls a thief might try and make! If you are unsure how to use these features your retailer will be happy to help.

Engraving your initials and drivers licence number on both the phone and battery makes your mobile harder for a thief to sell.

You may wish to take out insurance against loss of the phone at the time of signing a contract. Check the cost and conditions with the service provider.

For more information visit the Australian Communications and Media Authority (ACMA).

Last Updated:
04 Jun 2019

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