COVID-19 advice and guidance

COVID-19 has had a significant impact on both Northern Territory (NT) consumers and businesses, resulting in questions around consumers’ rights to refunds and other matters. With this in mind, we are urging consumers to remain patient, and where possible to contact the business by email or website, rather than by phone.

Important COVID-19 information for consumers

The COVID-19 pandemic has created many issues for consumers that had planned travel before the pandemic began or have booked travel since. The pandemic has also affected consumers in many other ways as well, including unforeseen cancellations, product price increases, delivery delays and much more.

The Australian Competition and Consumer Commission (ACCC) has compiled a webpage offering advice and guidance for consumers. The page offers consumers a range of information in how to manage these changes and how to protect their consumer rights. For comprehensive information go to the ACCC website.

If you need further advice please don’t hesitate to call us here at NT Consumer Affairs on (08) 8999 1999 or 1800 019 319.

Important COVID-19 information for businesses

The COVID-19 pandemic has created a range of issues for businesses to manage including cancellations, delays and suspension of products and services.

The ACCC has compiled a webpage offering advice and guidance for businesses. The webpage helps businesses navigate through the changes that the COVID-19 pandemic has created. For comprehensive information go to the ACCC website.

If you need further advice please don’t hesitate to call us here at NT Consumer Affairs on (08) 8999 1999 or 1800 019 319.